Who we are
Cola Tree Service Pros ("we", "us") operates colatreeservicepros.com, a website for people looking for tree services around Columbia, South Carolina. You can contact us at info@colatreeservicepros.com or (803) 680-4682.
What we collect
- What you send us: your name, phone number, email (optional), street address (optional), ZIP code, the service you need, details about the job, notes and any photos you upload.
- How you found us: the page you landed on, the referring website, and campaign tags such as UTM parameters or ad click IDs, if present. These are stored in your browser and sent with your request.
- Basic technical data: a one-way hash of your IP address, used only to stop spam and abuse; your device type; and the time of your request.
- Analytics: if analytics are switched on, aggregated data about how pages are used (Google Analytics 4 and, optionally, Microsoft Clarity with form fields masked).
How we use it
- to respond to your request and prepare your estimate;
- to contact you by phone, text or email about that request, as you chose;
- to keep a record of requests, which helps us measure and improve the service;
- to prevent spam and abuse of the form.
We do not use your details for unrelated marketing, and we do not sell your personal information as a list to data brokers.
Who we share it with
We do not sell your request or pass it to other tree companies. We use a few service providers that process data for us, such as our web host and email provider, under their own security terms. We may disclose information if the law requires it.
Text messages
We text you only if you choose text as your contact method or tick the box allowing texts. Consent to texts is not required to get an estimate. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
How long we keep it
- Photos: up to 365 days, then deleted automatically.
- Request records: up to 24 months, unless you ask us to delete them sooner.
- Spam-prevention data: short-term counters only.
Cookies, analytics and Global Privacy Control
The site stores a small record in your browser of how you first arrived (for example, which ad or search brought you here) so it can be sent with your request. If analytics are enabled, Google Analytics and Microsoft Clarity may set cookies. We honor Global Privacy Control: if your browser sends a GPC signal, Clarity does not load and Google Analytics runs with advertising signals and personalization turned off. You can also block cookies in your browser.
Your choices and rights
You can ask us to show you, correct or delete the information we hold about you, and to stop contacting you. Email info@colatreeservicepros.com with the phone number or email you used, and we will respond within 30 days.
Security
Requests are sent over HTTPS and stored outside the public part of our web server. Photos are re-encoded on receipt, which strips location and other hidden data. No system is perfectly secure, but we limit who can access your information.
Children
This site is not intended for children under 13, and we do not knowingly collect their information.
Changes
If we change this policy, we will update the date at the top of this page.